At Jisabages, we take pride in providing high-quality, custom-made products that are designed specifically for our customers. Due to the nature of our business, we have a No Return and No Refund policy.
Policy Details
No Returns: We do not accept returns on any products once they have been purchased.
No Refunds: All sales are final, and we do not offer refunds unless the item is defective or an error was made in processing your order.
Exceptions
Defective or Damaged Items: If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or provide a resolution for the issue.
Custom Orders: Custom-made bags are tailored to your specifications, and as such, cannot be returned or refunded unless there is a mistake on our part.
How to Report an Issue
If you experience any issues with your order, please reach out to our customer support team at support@jisabags.com within 7 days of delivery. Please include the following:
Your order number
Photos of the damaged or defective item
A brief description of the issue
We will review your case and guide you through the next steps.
Why We Have This Policy
As a company focused on quality and craftsmanship, we create each bag with care and attention to detail. Custom orders, in particular, are made specifically for you and are therefore non-returnable and non-refundable.
